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Citizen's Charter

 

 

 

Vision
To accelerate the pace of socio-economic development of the Region so that it may enjoy growth parity with the rest of the country.

 

 

Mission
  1. Formulating policies for the rapid development of the region.
  2. Intensive interventions with other Central Ministries/Departments to spend 10% of their Gross Budgetary Support (GBS) for the development of the North-East Region.
  3. To develop infrastructure connectivity in a manner so as to mitigate the constraints towards the economic development of the region.
  4. To strengthen institutions and augment capacity with a view to encourage flow of private investment to increase employment opportunities.

 

 

Main Services / Transactions

 

Service Standards

Service Standards
Sl. No. Services / Transaction Wt. Success Indicators Service Standard Unit Wt. Data Source
1 Retention of Projects(NLCPR)

 

8.0 Average time taken from the receipt of priority list 60 days 8.00 Ministry's records
2 Sanction of retained projects (NLCPR) 7.0 Average time taken from receipt of vetted DPR 30 days 7.00 Ministry's records
3 Release of first installment (NLCPR) 5.0 Average time taken from receipt of required documents 21 days 5.00 Ministry's records
4 Release of subsequent installments (NLCPR) 5.0 Average time taken from receipt of required documents 21 days 5.00 Ministry's records
5 Conducting SFC/EFC (NEC Projects) 10.0 Average time taken from receipt of vetted DPR and in- principle approval of Planning Commission 60 days 10.00 Ministry's records
6 Sanction of proposal Under Advocacy & Publicity Scheme 5.0 Average time from receipt of proposal 45 days 5.00 Ministry's records
7 Release of first installment Under Advocacy & Publicity Scheme 3.0 Average time from approval 21 days 3.00 Ministry's records
8 Release of final installment Under Advocacy & Publicity Scheme 2.0 Average time from receipt of UC/completion report 21 days 2.00 Ministry's records
9 Sanction of Proposal Under Capacity Building Scheme 8.0 Average time from receipt of proposal 45 days 8.00 Ministry's records
10 Release of first installment Under Capacity Building Scheme 4.0 Average time from approval 21 days 4.00 Ministry's records
11 Release of final installment Under Capacity Building Scheme 3.0 Average time from receipt of UC/completion report 21 days 3.00 Ministry's records
12 Conducting SFC/EFC Under SIDF 8.0 Average time from receipt of vetted DPR and in-principle approval of Planning Commission 60 days 8.00 Ministry's records
13 Sanction of Project Under SIDF 2.0 Average time from approval by EFC/SFC 21 days 2.00 Ministry's records
14 Release of first installment Under SIDF 2.0 Work Plan 21 days 2.00 Ministry's records
15 Release of subsequent installment Under SIDF 3.0 Average time from receipt of UC 21 days 3.00 Ministry's records
16 Release of funds to NEDFi 3.0 Average time from receipt of UC 45 days 3.00 Ministry's records
17 Release of funds to NEHHDC 3.0 Average time from receipt of
UC
45 days 3.00 Ministry's records
18

1.All matters related to RFD

2.NEHHDC

3.ARC Recommendation

4.Senior Officers' Meeting

5.Library

6.R&I

3.0 Average time from receipt of UC 45 days 3.00 Ministry's records
19 Redress of Public Grievances 6.0 Average time taken to acknowledge grievance received through CPGRAMS portal. 7 days 1.20 Ministry's records
Average time taken to acknowledge grievance received through registered post. 15 days 1.20 Ministry's records
Average time taken for settlement of grievance/ final reply 30 days 3.60 Ministry's records
20 Timely response to communications from stakeholders 4.0 Average time taken for acknowledgement/final reply 21 days 4.00 Ministry's records
21 Transparency in Administration 6.0 Average time taken for voluntary disclosures and other RTI's requirements from due date 30 days 6.00 Ministry's records

 

 

Grievance Redressal

Grievance Redressal
Sl. No. Public Grievance Officer Helpline E-mail Mobile
1 Dr. Harmeet Singh, Director 23022026 hs.grewal@nic.in 9910085844

 

 

List of Stakeholders/Clients

List of Stakeholders/Clients
Sl. No. Stakeholders / Clients
1 NE State Governments
2 Central Ministries/Organizations and their enterprises
3 North Eastern Council
4 Civil Society in the North-East Region
5 People of the NE Region

 

 

Responsibility Centers and Subordinate Organizations

Responsibility Centers and Subordinate Organizations
Sl. No. Responsibility Centers and Subordinate Orgnizations Landline Number E-mail Mobile Address
1 North Eastern Council 2522647 sect[underscore]nec[underscore]meg[at]nic[dot]in 09436103348 NEC Secretriat, Nongrim Hills, Shillong-793003

 

 

Indicative Expectations from Service

Indicative Expectations from Service
Sl. No. Indicative Expectations from Service Recipients
1 Timely submission of proposal in required format and with proper documents.
2 Timely and proper utilization of funds received from the Ministry.
3 Observing utmost standards of economy, quality and transparency.
4 Due diligence in formulation, implementation, execution and reporting.
5 Timely submission of proposal for revision in case of change in scope.
6 Proper monitoring & evaluation of the projects implemented with Ministry's support and keeping Ministry informed of the same.
7 Timely submission of utilization and progress reports to the Ministry.
8 Extending support to the Ministry to meet its objectives and realize the vision.

 

Page Maintained By: 
Citizens Charter, Director